30/03/2017

Club Marine ready for Cyclone Debbie claims

In the aftermath of Cyclone Debbie, our thoughts are with our members and partners in affected areas. Safety remains the first priority, and we encourage those affected to stay in touch with local authorities and heed all safety warnings and instructions.

Club Marine's experience of cyclone events in Australia for more than 45 years places us in a unique position of being able to respond quickly and effectively to events of this size and nature.

Catastrophe response
Our Catastrophe Response Team has already been mobilised, with assessors, and other Club Marine representatives, standing by ready to respond as soon as it is safe to access affected areas.

National Technical Claims Manager Phillip Johnson will use his recovery experience with Cyclones Yasi, Ului and Marcia to lead the team of expert marine assessors and salvage crews.

Claims Services Manager Sue Deeble has activated the catastrophe event claims service.

Where onsite Club Marine representatives identify pleasure craft as belonging to a Club Marine member, our catastrophe management team will contact owners directly and initiate the claims processes.

At Club Marine headquarters in Melbourne we have organised the staffing of our Claims team to handle the extra volume of calls, and implemented catastrophe management processes designed to streamline claims for affected members, with lodgement capability 7 days per week.

Should you need to make a claim, or require assistance with a damaged vessel, please contact Club Marine:

Call 1300 00 CLUB (2582) and select option 2 for claims, or
Lodge a claim online in less than ten minutes at www.clubmarine.com.au/claims

Stay safe, and don’t hesitate to contact Club Marine if we can help.

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