Frequently Asked Questions
In the event of an incident or accident, you may need to lodge a claim with Club Marine. Below are some of our Frequently Asked Questions regarding our claims process.
1. When should I advise Club Marine that I need to make a claim?
We ask that you contact Club Marine on 1300 00 CLUB (2582) to notify us of your incident as soon as possible.
If you need to contact us outside of business hours you can still access our Club Marine Assist on 1300 00 CLUB (2582) who can provide emergency assistance.
2. What do I need to provide when lodging a claim?
To lodge a claim we do require you to complete our written claim form, a written quotation for repairs and clear photographs of the damage. These can be attached when lodging the claim form.
A copy of your boat licence/skippers ticket/PWC licence is also required if the vessel was in use at the time of your incident.
Please note that as per our policy wording, further documentation or information may be required for your particular claim, your claims officer will advise you if this is the case.
3. Providing your policy number
We will ask you for your policy number, so keep your Club Marine Membership card with you. This card is invaluable in obtaining help at the fastest possible speed, with a minimum of fuss.
4. Incidents involving other parties
Should you be in an accident that involves someone else, don’t forget that the police should be informed if someone is hurt. If the incident occurred on the water, please also report the incident to your relevant maritime authority, as noted below. Taking note of the following information will help speed up the servicing of your claim:
- Date, time, location of the accident
- Name of the other skipper and the name of the owner of the other boat
- Name & type of the other boat
- Name & address of any injured persons
- Name of the other boat’s insurance company
Feel free to exchange this type of information but you should not admit fault. If you think a witness might provide helpful support, record their name and contact details for future reference.
State Maritime Authorities
NSW:
Roads & Maritime Services
VIC:
Transport Safety VIC
WA:
Department of Transport - Marine
QLD:
Maritime Safety Queensland
NT:
Department of Transport - Marine Safety
TAS:
Marine and Safety Tasmania
SA:
Government of South Australia
5. Who do I obtain a repair quote from?
You are able to use your choice of repairer however if you need assistance in locating one you are able to view a listing of Service & Repair Centres for your state.
6. Where do I send my claim information to?
Unless otherwise advised, all claim information should be forwarded to our National Claims office. The details are noted below:
Email: claims@clubmarine.com.au
Fax: 1300 77 2582
Post: 40 The Esplanade, Brighton VIC 3186
7. Dispute Resolution Process
If any of our services fail to meet your expectations, we invite you to talk to Club Marine first. The Club Marine Dispute Resolution Brochure contains further details.
