We ask that you contact Club Marine on 1300 00 CLUB (2582) to notify us of your incident as soon as possible.
If you need to contact us outside of business hours you can still access our Club Marine Assist on 1300 00 CLUB (2582) who can provide emergency assistance.
To lodge a claim we do require you to complete our written claim form, a written quotation for repairs and clear photographs of the damage. These can be attached when lodging the claim form.
A copy of your boat licence/skippers ticket/PWC licence is also required if the vessel was in use at the time of your incident.
Please note that as per our policy wording, further documentation or information may be required for your particular claim, your claims officer will advise you if this is the case.
Should you be in an accident that involves someone else, don’t forget that the police should be informed if someone is hurt. If the incident occurred on the water, please also report the incident to your relevant maritime authority, as noted below. Taking note of the following information will help speed up the servicing of your claim:
Date, time, location of the accident
Name of the other skipper and the name of the owner of the other boat
Name & type of the other boat
Name & address of any injured persons
Name of the other boat’s insurance company
Feel free to exchange this type of information but you should not admit fault. If you think a witness might provide helpful support, record their name and contact details for future reference.