Get in touch with us as soon as possible by lodging your claim online or calling us on 1300 00 CLUB (2582), notifying us of the full details of any loss, damage, liability or injury that you are submitting a claim for. As soon as we hear from you, we can start the claims process. We can also help you through the process, to make it easier.
To lodge a claim we will usually need an online claim application or telephone call application, a written quotation for loss or damage, and clear photographs of the damage. These can be attached when lodging an online claim or provided following a telephone application.
A copy of your boat licence/skippers ticket/personal water craft licence may also be required if the vessel was in use at the time of the event.
Further documentation or information may be required for your particular claim; your claims officer will advise you if this is the case.
We will ask you for your policy number, so keep your Club Marine Membership card with you. This card is invaluable in obtaining help at the fastest possible speed, with a minimum of fuss.
Should you be in an accident that involves someone else, don’t forget that the police should be informed as soon as reasonably possible if someone is hurt. If the event occurred on the water, please also report the event as soon as reasonably possible to your relevant maritime authority (below). Taking note of the following information will help speed up the servicing of your claim:
Feel free to exchange this type of information but you should not admit fault. If you do, then we may be unable to defend the claim and protect you and we may reduce or refuse your claim to the extent we are prejudiced by your admission. If you think a witness might provide helpful support, record their name and contact details for future reference.
You are able to use your choice of repairer*. You can use our Service Provider Locator to view a list of service providers who may be able to assist you.FIND A LOCAL REPAIRER
*subject to policy conditions, including our right to request an alternative in some circumstances
Unless we ask you to do something different, all claim information should be forwarded to our National Claims office.
If any of our services fail to meet your expectations, we invite you to talk to Club Marine first. Find out more about the Club Marine Dispute Resolution process.