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Completing your online claim application is even quicker when you have these details handy.
BEFORE YOU GET STARTED
- Your member and policy numbers
- Proof of ownership
- Information about the incident, such as the date and where the damage occurred
- Details about the loss or damage you are claiming for
- Information about any other people, boats, vehicles or property involved
- Quotes for loss or damage, photographs of the damage, and any other relevant documents
We’ll contact you within two business days.
NEED A MARINE SERVICE PROVIDER?
Access a list of service centres, riggers, surveyors and repairers, who may be able to assist you.
FREQUENTLY ASKED QUESTIONS
Get in touch with us as soon as possible by lodging your claim online or calling us on 1300 00 CLUB (2582), notifying us of the full details of any loss, damage, liability or injury that you are submitting a claim for. As soon as we hear from you, we can help you through the process of lodging a claim and provide you the next steps to get your boat back on the water.
When you lodge a claim, we ask for the following details to complete the lodgement:
- Policy Holder Details, including policy number, name and contact details
- What happened in the incident, including the location and date and time?
- Details about the loss or damage being claimed
- Who was in control of the boat at the time, and their date of birth?
- Where is the boat now?
- Information about any other people, boats, vehicles or property involved
- Witness or Police report details
- Quotes and photos
After you lodge a claim, we will:
- Acknowledge receipt, and your dedicated Claims Consultant will contact you to introduce themselves
- Request repair quotes and photos of all relevant damages for us to assess. At times we may request further information from you such as service records or proof of ownership. We may even appoint an assessor or other independent professional to assist. If we do this, we’ll notify you.
- Proactively update you at least every 20 days on how your claim is progressing
- If you need a repairer, we have a service provider locator
We will ask you for your policy number, so keep your policy documentation, or membership card handy.
Should you be in an accident that involves someone else, don’t forget that the police should be informed as soon as reasonably possible if someone is hurt. If the event occurred on the water, please also report the event as soon as reasonably possible to your relevant maritime authority (below). Taking note of the following information will help speed up the servicing of your claim:
- Date, time, location of the accident
- Name of the other skipper and the name of the owner of the other boat
- Name and type of the other boat
- Name and address of any injured persons
- Name of the other boat’s insurance company
Feel free to exchange this type of information but you should not admit fault. If you do, then we may be unable to defend the claim and protect you and we may reduce or refuse your claim to the extent we are prejudiced by your admission. If you think a witness might provide helpful support, record their name and contact details for future reference.
You are able to use your choice of repairer, subject to policy conditions, including our right to request an alternative in some circumstances. You can use our Service Provider Locator to view a list of service providers who may be able to assist you.
Unless we ask you to do something different, all claim information should be forwarded to our National Claims office.
If available, please include your claim number in the subject line.
If any of our services fail to meet your expectations, we invite you to talk to Club Marine first. Find out more about the Club Marine Dispute Resolution process.
WE'RE HERE TO HELP
Give us a call on 1300 00 CLUB (2582)
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*Terms and conditions apply
Any discounts offered are applied to our standard rates. Promotional or other discounts may apply from time to time. Minimum premiums may apply. Any discounts/entitlements only apply to the extent any minimum premium is not reached. If you are eligible for more than one, we also apply each of them in a predetermined order to the premium (excluding taxes and government charges) as reduced by any prior applied discounts/entitlements.
Club Marine Limited (ABN 12 007 588 347). AFSL 236916 acts for the insurer Allianz Australia Insurance Limited (ABN 15 000 122 850). AFSL 234708 in relation to this insurance. Copyright © 2023 Allianz Australia Limited