If you’re experiencing financial hardship and are finding it difficult to pay your premium, we may offer to do the following:
- A policy health check to review your cover
- Extend your payment due dates
- Change your policy from annual to monthly payments
HOW WE CAN SUPPORT YOU
PAYMENT OPTIONS
CLAIMS EXCESS
If you have a new or existing claim and are unable to pay the excess upfront, you can apply for financial hardship support. Depending on your circumstances we may offer:
- instalment payments
- delay or extend your payment terms
- deduct the excess from a claim in the event of a cash settlement
NATURAL DISASTERS AND URGENT FINANCIAL ASSISTANCE
If you’ve made a natural disaster claim and are experiencing urgent financial need, let us know about your situation. We may:
- fast track our assessment of your claim
- fast-track the process we follow to make a decision about your claim, and/or
- provide you with an emergency payment to provide for your immediate needs.
SUPPORT PAYING DEBT OWED TO US
If you owe us a debt and are unable to pay, you can apply for financial hardship support. Depending on your circumstances we may:
- put the debt recovery on hold
- waive your debt (where agreed)
- agree with you to pay a reduced lump sum amount
These measures are also available if one of our debt collectors is already working with you. Ask for information about our financial hardship process.
HOW TO APPLY FOR SUPPORT
If you’re going through financial hardship, please call us on 1300 00 CLUB (2582) to talk about your situation, including:
- Payment options for your premiums
- Claims excess and natural disasters
- Repaying debt owed to us
ACCESS TO COMMUNITY SUPPORT SERVICES
The National Debt Helpline is a not-for-profit service helping customers get back on track with their finances. They can connect you with professional financial counsellors who offer a free, independent and confidential service.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about Club Marine boat insurance, consider the Product Disclosure Statement (PDS)/Policy Document and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Document, Supplementary PDS and Target Market Determination (TMD) for Club Marine boat insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Club Marine Limited (ABN 12 007 588 347), AFSL 236916 issues Club Marine boat insurance and handles and settles claims as agent for the insurer Allianz Australia Insurance Limited (ABN 15 000 122 850) AFSL 234708 (Allianz). Club Marine Limited is a related body corporate of Allianz. Copyright © 2026 Allianz Australia Limited.