We are here to support you
HOW WE SUPPORT YOU
NATIONAL RELAY SERVICE (NRS)
TTY users
TTY users Call 133 677 and then ask for 1300 00 CLUB (2582).
Speak and Listen users
Call 1300 555 727 and then ask for 1300 00 CLUB (2582).
Internet relay users
Connect to the NRS then ask for
1300 00 CLUB (2582).
TTY users Call 133 677 and then ask for 1300 00 CLUB (2582).
Speak and Listen users
Call 1300 555 727 and then ask for 1300 00 CLUB (2582).
Internet relay users
Connect to the NRS then ask for
1300 00 CLUB (2582).
INTERPRETER SERVICE
If you would like to discuss your insurance needs in a language other than English, we have an interpreter service available in more than 160 languages. You can contact our interpreter service, Translating and Interpreting Service (TIS National) directly on 1300 045 844.
Alternatively, just ask our consultant for an interpreter in your preferred language when you call us on 1300 00 CLUB (2582) and they will arrange this for you where possible.
SUPPORT PERSON
If you need support from someone else such as a lawyer, consumer representative, interpreter, family member or friend, please let us know and we will work with you to accommodate your request.
MENTAL HEALTH
We are committed to treating people with mental health conditions fairly, and have a program in place to drive and improve employee awareness and understanding of anti-discrimination laws regarding mental health.
FINANCIAL HARDSHIP
If you’re having financial difficulty, we may be able to support you by fast-tracking a claim if you have an urgent financial need, payment options for your claims excess or other flexible options.
FAMILY AND DOMESTIC VIOLENCE
If you’re experiencing family or domestic violence, we are here to support you with compassion, respect, flexibility and care.
For assistance, please call us on 1300 00 CLUB (2582) to confidentially discuss how we can help you.
EXTERNAL SUPPORT SERVICES
Always call 000 if you or your family members are in immediate danger.
1800 RESPECT
National 24-hour Domestic and Family Violence and Sexual Assault Line.
MENSLINE
24/7 support, information and referral service for men with family and relationship issues.
LIFELINE
BEYOND BLUE
NATIONAL DEBT HELPLINE
Financial counselling is a free, confidential service to assist people in financial difficulty.
1800 007 007
Visit the National Debt Helpline
1800 007 007
Visit the National Debt Helpline
COMMUNITY LEGAL CENTRES AUSTRALIA
An independent not-for-profit community organisation that provides legal and related services to the public, focusing on the disadvantaged and people with special needs.
Visit Community Legal Centres Australia
Visit Community Legal Centres Australia
SUPPORT FROM YOUR BANK
Your bank may be able to help provide relief for your mortgage payments or provide other forms of relief.
UTILITY BILLS
If you’re finding it tough to pay your bills give your utility company a call because they may be able to assist.
WE'RE HERE TO HELP
Give us a call on 1300 00 CLUB (2582)
FOLLOW US ON
*Terms and conditions apply
Any discounts offered are applied to our standard rates. Promotional or other discounts may apply from time to time. Minimum premiums may apply. Any discounts/entitlements only apply to the extent any minimum premium is not reached. If you are eligible for more than one, we also apply each of them in a predetermined order to the premium (excluding taxes and government charges) as reduced by any prior applied discounts/entitlements.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about this insurance, consider the Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Club Marine Limited (ABN 12 007 588 347), AFSL 236916 (Club Marine) issues this insurance and handles and settles claims as agent for the insurer Allianz Australia Insurance Limited (ABN 15 000 122 850) AFSL 234708 (Allianz). Club Marine is a related body corporate of Allianz. Copyright © 2024 Allianz Australia Limited