Where required by law, we will provide you privacy information (in the form of a Privacy Notice or other privacy disclosure documentation) specific to the products or services you want to obtain from us or specific to your dealings with us.
*Club Marine means Club Marine Limited, a wholly owned subsidiary of Allianz Australia Insurance Limited that is a part of the Allianz Australia group (Allianz) which specialises in pleasure craft insurance.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable:
The personal information collected and maintained by Club Marine generally includes your name, date of birth, gender, address, contact details and information specific to the product or service you decide to purchase from us, such as details of any property being insured, or your dealings with the specific Club Marine business.
For some policies, we also collect and maintain your sensitive information. This includes information about your health, genetics and any criminal convictions you may have.
For employment applications, we collect your name, address, contact details, current and past employment information, educational qualifications and professional associations. We also collect information about and proof of your residency status, the name and contact details of your referees and other information required for recruitment purposes. Where we seek your consent to conduct a background check, we also collect details of your proof of identity from you.
Where it is possible, we collect your personal information directly from you in person, in writing, over the telephone, by facsimile, through our online services (including our virtual online assistant and any online chat functions) and/or by electronic messages. In some circumstances, we may also collect it from:
Unless we are required or permitted by law to collect sensitive information about you, we will only do so by obtaining your consent.
We may collect information about your visit to our site to assist us to measure and improve our website. Examples of information that we collect include: day and time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information about what country and state you are in.
We use Google Analytics to collect visitor information so that we can better understand how to improve our products and services for you. One of the primary methods used by this tool is the placement of cookies. Cookies are small information files that an end user's web browser places on their computer when a website is visited. For information on disabling these cookies, please go to the privacy settings section within your browser. In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request. We store the data generated by Google Analytics securely and do not share it with third parties.
We also use other external companies for the following purposes:
We retain the content of any email that you send to us if we believe we have a legal requirement to do so. Your email message content may be monitored by our employees for security issues, including where email abuse is suspected; our response to you may be monitored for quality assurance purposes.
We collect, hold and use your personal information for the purposes of providing our products and services and managing our business. This may include:
We may disclose your personal information to others for the purposes specified in the section above. This may include disclosure to:
We may also disclose your personal information (but not sensitive information) to others we have business arrangements with to enable them to offer their products and services to you.
We will not disclose your sensitive information for any purpose, other than the purpose for which it was collected, or a directly related secondary purpose, unless you otherwise consent.
In some instances, your personal information might be disclosed to other companies in the Allianz Group, business partners, reinsurers and service providers (including providers of our virtual online assistant and any online chat function) that may be located overseas. The countries in which these recipients may be located will vary from time to time, but may include Canada, Germany, New Zealand, United Kingdom, United States of America and other countries where the Allianz Group has a presence (a list of which is available on the Allianz Group website www.allianz.com) or engages subcontractors.
We regularly review the security of our systems used for sending personal information overseas. Any information disclosed may only be used for the purposes of collection detailed previously and for system administration.
From time to time, we may use your personal information to advise you about or offer you other products or services that may be relevant and of interest to you. If you do not want to receive these offers from us (including product or service offerings from us on behalf of our brokers, intermediaries and/or our business partners), please complete our online Opt Out form, or call the telephone numbers in the Contacting us about access and correction of your personal information section below.
In some instances, we may disclose your personal information (but not sensitive information) to others we have business arrangements with to enable them to offer their products and services to you.
We do not use or disclose sensitive information for the purposes of direct marketing.
We may hold your personal information in a number of ways, including:
We may include links to external sites that we consider contain content relevant to the information that you were seeking from us. Where these links occur, we accept no responsibility for the accuracy of the content, the privacy or security of those sites or your reliance on any information contained within any such site.
Club Marine aims to ensure that your personal information is accurate, up to date, complete and relevant. If you would like to seek access to, or revise, your personal information, or feel that the information we currently have on record is incorrect or incomplete, please contact us using the following contact details:
|Consumer Credit Insurance||1300 360 529 EST 8am-6pm
Monday to Friday
|Pleasure Craft Enquiry Insurance||1300 360 529 EST 8am-6pm
Monday to Friday
If you believe that we have interfered with your privacy in our handling of your personal information, you may lodge a complaint by contacting us on the above contact details or in writing to: Corporate Compliance, Club Marine Limited, 40 The Esplanade, Brighton VIC 3186.
We will attempt to resolve your complaint in accordance with our Complaints Resolution Process. You can obtain a copy of our Complaints Resolution Process by contacting us or going to the following web address http://www.clubmarine.com.au/internet/clubmarine.nsf/docs/Contact
If you are unhappy with the resolution of your complaint or with the way that Club Marine has handled your complaint through the Complaints Resolution Process, you may be able to refer the matter to the Financial Ombudsman Service (FOS) subject to its Terms of Reference or the Office of the Australian Information Commissioner. The contact details for these bodies are as follows:
Financial Ombudsman Service Limited
GPO Box 3
Melbourne VIC 3001
1300 78 08 08
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
1300 363 992