Completing your online claim application is even quicker when you have these details handy.
We work with over 700 recommended service centres, riggers and surveyors Australia-wide. Find one close to you.
Find a providerFor on-water or on-road emergencies and claims lodgement, we are available 24 hours a day, 7 days a week.
For general claims enquiries, call us with your claim number between 7am and 9pm (EDT) Monday – Friday, or between 7am and 6pm (EDT) Saturday - Sunday.
Contact Club Marine online, or on 1300 00 CLUB (2582), as soon as possible to notify us of your incident.
To lodge a claim we need an online claim application or telephone call application, a written quotation for loss or damage, and clear photographs of the damage. These can be attached when lodging an online claim or provided following a telephone application
A copy of your boat licence/skippers ticket/personal water craft licence is also required if the vessel was in use at the time of the incident.
Further documentation or information may be required for your particular claim; your claims officer will advise you if this is the case.
We will ask you for your policy number, so keep your Club Marine Membership card with you. This card is invaluable in obtaining help at the fastest possible speed, with a minimum of fuss.
Should you be in an accident that involves someone else, don’t forget that the police should be informed if someone is hurt. If the incident occurred on the water, please also report the incident to your relevant maritime authority (below). Taking note of the following information will help speed up the servicing of your claim:
Feel free to exchange this type of information but you should not admit fault. If you think a witness might provide helpful support, record their name and contact details for future reference.
You are able to use your choice of repairer. For assistance use our Service Provider Locator to view our recommend repairers.
Unless we ask you to do something different, all claim information should be forwarded to our National Claims office.
Email claims@clubmarine.com.au
If any of our services fail to meet your expectations, we invite you to talk to Club Marine first. Find out more about the Club Marine Dispute Resolution process.
Call 1300 00 2582