Club Marine Assist offers roadside assistance for your car when you are towing your boat, or travelling to or from your boat at its mooring or storage location (terms and conditions apply).
FLAT OR FAULTY BATTERIES
We will jump start the vehicle or co-ordinate a battery replacement for you where necessary (you are responsible for the cost of a replacement battery).
FLAT TYRES/DAMAGED WHEEL
We will either change your flat tyre using the vehicle’s serviceable spare wheel or take the vehicle to an approved tyre outlet (you are responsible for the cost of a replacement tyre) within towing limitations.
If your vehicle is immobilised due to mechanical failure, we will tow it to the nearest manufacturing dealer or to your choice of workshop. Towing costs are included to the value of $400 (incl. GST, charges in excess of this limit are your responsibility).
REPLACEMENT OF LOST KEYS AND EMERGENCY VEHICLE ACCESS
If the keys to your vehicle or boat have been locked inside the boat or vehicle, or lost while the boat is trailered or securely moored, we will provide emergency assistance that is reasonable in the circumstances, including:
- locating and delivering a spare key; or
- arranging to retrieve a spare key.
Note: where there is no other alternative but to gain access, we will only attempt to gain access after obtaining written consent from you, the customer. In such circumstances, we will not be responsible for any damage caused in order to access the vehicle.
A limit of $100 (incl. GST) applies to this benefit. All additional costs are your responsibility.
EMERGENCY FUEL – PETROL/DIESEL
We’ll provide sufficient fuel to your vehicle for you or your driver to reach the nearest available re-fuelling facility. In the case of LPG-fuelled vehicles, we will tow the vehicle to the nearest re-fuelling facility. The delivery and cost of fuel is provided where an emergency re-fuel occurs within a capital city or major regional town (all costs incurred outside these areas are your responsibility).
This service does not apply to boats.
ACCIDENT SUPPORT AND CLAIMS NOTIFICATION
In the unfortunate event of an accident involving your boat and/or trailer, whilst in road transit to or from the mooring or storage location, we’ll provide assistance via towing (at your cost). We’ll also initiate processing of your boat insurance claim (if applicable).
Club Marine Roadside Assist also provides you with a range of helpful services if your trailer lets you down.
- We’ll change your tyre (when you have a road-worthy spare) or arrange for a tow to the nearest tyre outlet (see Vehicle Towing - Vehicle Assist section).
- We’ll undertake minor mechanical repairs such as lightbulb and fuse replacement, to the value of $20 (incl. GST).
- We’ll organise emergency towing.
- We’ll provide you with access to a list of service providers and repairers who may be able to help you.
We’ll tow your trailer (when immobilised due to a mechanical failure) to the nearest repairer or to your choice of workshop. Towing costs are included to the value of $400 (incl. GST, charges in excess of this limit are your responsibility).
COMBINATION TOWING (CAR + TRAILER)
If your trailer requires towing but the vehicle is driveable, the limit is $400 (incl. GST) and your trailer will be towed to the nearest repairer or to your choice of workshop. All additional costs are your responsibility.
If the vehicle also requires towing – vehicle + trailer combination - the limit is $800 (incl. GST) and they will be towed to the nearest manufacturing dealer or to your choice of workshop. All additional costs are your responsibility.
TRAILER RECOVERY (IN THE EVENT OF BOAT BREAKDOWN)
If your boat is towed to a port other than your port of departure by a volunteer marine rescue organisation or another boat or emergency service, we’ll provide a taxi or other transport to the value of $200 (incl. GST) to enable you to collect your vehicle and trailer and recover the boat (charges in excess of this limit are your responsibility).
Note: We reserve the right to obtain proof of towing and immobilisation of the boat prior to authorising this service.
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