Over the past 12 months, Club Marine has maintained 4.4 out of 5 stars and achieved a positive review count of 87 per cent in the broad Finance product category. Factors such as customer service, transparency and value for money also scored exceptionally highly overall.
Club Marine CEO Tim Wiles says the prestigious award reflects the dedication and commitment to excellence of the entire team.
“We thank the many hundreds of consumers who’ve taken the time to write an honest, unbiased appraisal of the service we provide to members,” Mr Wiles said. “I’m exceptionally pleased and proud to receive this Award as it genuinely reflects the trust and satisfaction of the Australian community.”
Customers commonly praised the swift, friendly and knowledgeable support received during claims processes and noted the ease of communication when dealing with policy matters.
“We understand what boats mean to their owners – they’re called a ‘pride and joy’ for a good reason – so we strive to deliver unparallelled service and support when things go wrong, and also the best possible value,” Mr Wiles added.
“We will continue to build on this success and strive for even greater achievements together in the future.”