Everyone is likely to experience vulnerability at some point in their lives. Illness, loss of income, and other things happen, and we’re committed to supporting you with flexibility, dignity and care.

Mental Health

We are committed to treating people with mental health conditions fairly, and have a program in place to drive and improve employee awareness and understanding of anti-discrimination laws regarding mental health.

Financial Hardship

If you’re having financial difficulty, we may be able to support you by fast-tracking a claim if you have an urgent financial need, payment options for your claims excess or other flexible options.

Family and Domestic Violence

If you’re experiencing family or domestic violence, we are here to support you with compassion, respect, flexibility and care.

Read our Family Violence Policy

For assistance, please call us to confidentially discuss how we can help you.
1300 00 CLUB (2582)


Always call 000 if you or your family members are in immediate danger.


National 24-hour Domestic & Family Violence & Sexual Assault Line.

Phone: 1800 737 732


24/7 support, information and referral service for men with family and relationship issues.

Phone: 1300 78 99 78


24/7 counselling & referral service for people in a crisis situation.

Phone: 13 11 14

Beyond Blue

24/7 support to people experiencing anxiety or depression.

Phone: 1300 22 4636

National Debt Hotline

Financial counselling is a free, confidential service to assist people in financial difficulty.

Phone: 1800 007 007

National Association of Community Legal Centres

An independent not-for-profit community organisation that provides legal and related services to the public, focusing on the disadvantaged and people with special needs.


Support from your bank

Your bank may be able to help provide relief for your mortgage payments or provide other forms of relief.

Utility bills

If you’re finding it tough to pay your bills give your utility company a call because they may be able to assist.